Activation Time
The Belgrade E-Pass is valid for use within 2 years of purchase and activates upon first use. Buy your E-Pass, plan your visit, and make reservations for attractions that require them. If your travel dates change, you can modify or cancel your reservations. Should your trip be canceled and you don't expect to visit within 2 years, you can request a refund for your E-Pass.
Cancelation Procedure
To cancel your E-Pass, ensure it hasn't been used and any reserved attractions are canceled at least 24 hours in advance. Contact our support team to initiate the cancellation. Once your E-Pass is deactivated, the refund process will begin, typically taking 5 to 10 business days to appear in your account.