Belgrade E-pass Frequently Asked Questions

Benefits

• What are the benefits of the Belgrade E-pass?

  The Belgrade E-Pass offers you access to the top attractions in Belgrade, making it the most convenient and cost-effective way to explore the city. This fully digital pass saves you time by eliminating long ticket queues. Additionally, it comes with a comprehensive Belgrade digital guidebook, providing all the information you need about the attractions and the best ways to explore the city. Our dedicated customer support team is always ready to assist you.

• Is there any advantage to buying the pass in advance?

  Yes, purchasing the pass in advance allows you to plan your visit more effectively and make necessary reservations for certain attractions. Even if you buy it at the last minute, our support team is available via WhatsApp to help you with your plans.

• Does the Belgrade E-Pass include a guidebook?

  Yes, the pass includes a detailed digital guidebook for Belgrade. It contains all the essential information about the city's attractions, including opening hours, directions, metro maps, and tips to enhance your visit.

• How much can I save with the Belgrade E-Pass?

  You can save up to 70% depending on the attractions you visit and the duration of your stay. Even visiting just the main attractions will help you save significantly. Check the Plan & Save page for optimal planning, and feel free to reach out to our customer support team for personalized assistance.

• Which pass should I choose for best saving?

  The 7-day Belgrade E-Pass offers the most savings if you plan to stay in Belgrade for that duration. Choose a pass that matches the length of your stay for maximum savings. Visit our prices page for detailed pricing information.

General

• How does Belgrade E-pass work?

  1. Choose your pass for 2, 3, 5, or 7 days.

  2. Purchase online and receive your pass instantly via email.

  3. Access your account to manage your reservations. For walk-in attractions, simply show your pass or scan the QR code to enter.

  4. Some attractions require reservations, which can be easily made through your E-Pass account.

• Is there a limit to visiting attractions per day?

  No, you can visit as many attractions as you like each day, with each attraction available for one visit per people in pass.

• What languages is the guidebook available in?

  The Belgrade Guidebook is available in English, Arabic, Russian, French, Spanish, and Croatian.

• Are there any night activities with the Belgrade E-Pass?

  Most attractions included in the pass are daytime activities, but there are some nighttime options as well.

• How do I activate my Belgrade E-pass?

  You can activate your pass by logging into your account and selecting the dates you want to use it. The pass counts calendar days, not 24-hour periods. Alternatively, the pass activates on first use when scanned at an attraction.

• Does the Belgrade E-Pass have any exclusions?

  All attractions listed in the included attractions list are available. Some services like private airport transfers and specific tours may require additional payments. These offer significant discounts over regular prices.

• Will I receive a physical card?

  No, the Belgrade E-Pass is entirely digital. You will receive it via email and manage it through the customer panel.

   

• Do I have to join guided tours for museum visits?

  Some government-owned museums require guided tours for entry, provided with your pass. You are free to explore the museum independently after entry. We recommend staying with the knowledgeable guides for the best experience.

Validity Of Pass

• How are days counted on the pass?

  The pass counts calendar days. For example, a 3-day pass activated on Tuesday will expire at 23:59 on Thursday.

• What is the validity period of the Belgrade E-Pass?

  The pass is valid for 2, 3, 5, or 7 consecutive days based on the option you choose.

• Do the passes need to be used on consecutive days?

  Yes, all passes must be used on consecutive days.

Purchase

• What is the cost of the Belgrade E-Pass?

  The price varies based on duration and age group. Longer durations offer greater savings. Check our pricing page for details.

• In which currency is the Belgrade E-Pass charged?

  The pass is charged in Euros. Your bank will handle currency conversion if you are outside the Eurozone.

• Can I extend the validity of my pass after purchase?

  Yes, you can upgrade your pass by contacting customer support, paying the difference, and extending your pass. Note that expired passes cannot be upgraded.

• Can I buy the Belgrade E-Pass while in Belgrade?

  Yes, you can purchase it online and start using it immediately.

• What is the age range for a child pass?

  Children aged 5-12 qualify for a child pass. Most attractions are free for children under 5, though some may charge at the counter.

• Should I bring ID for myself and my child during visits?

  Yes, carry at least a photo of your ID. Some attractions may ask for it to verify age.

• Are there discounts available for groups, seniors, or students?

  The Belgrade E-Pass offers substantial savings but does not provide additional discounts for seniors or students. Group discounts are available for groups of 10 or more. Fill out our group form for details

• Do you offer any discount codes?

  Discount codes are offered occasionally. Subscribe to our newsletter to receive updates.

• I haven’t received a confirmation email, what should I do?

  Check your spam folder. If you still don't see it, contact us via chat or email.

• How far in advance can I purchase the Belgrade E-Pass?

  The pass is valid for use up to 2 years after purchase, allowing ample time for planning.

• If I´m in Belgrade and want to start using the pass immediately, can I still purchase it online in time?

  Yes, absolutely. You can purchase your pass online and begin using it within moments. Your digital pass will be delivered to you in less than a minute.

• Can I purchase the Belgrade E-Pass as a gift?

  Yes, you can buy the pass as a gift for someone else.

Attractions

• What are the regular entrance prices for attractions?

  The Belgrade E-Pass guarantees savings over gate prices. Check our attractions page for regular entry prices.

• Does the Belgrade E-Pass include all city attractions?

  The pass includes most top attractions. Visit our attractions list for details.

• Can I visit the same attraction more than once?

  Each attraction can be visited once per pass.

• Are there any days when attractions are closed?

  Most attractions are open year-round, though some may close on national holidays or specific weekdays. Check individual attraction pages for details.

• Where can I find the opening and closing times for attractions?

  Visit our attraction list page for this information.

Reservations

• Do I need to make reservations for attractions?

  Certain attractions require reservations. Make these easily through your Belgrade E-pass panel.

• Do I need to make reservation for guided tours?

  Certain attractions included in the pass feature guided tours. To participate, you must meet the guides at the designated meeting point and time specified for each attraction. Look for details regarding meeting times and locations in the description of each attraction. Guides will be identifiable by holding an yellow flag at the meeting point. Simply show your pass (QR code) to the guide to gain entry.

• How far in advance can I make reservations?

  Reservations can be made up to 24 hours before your visit.

• Will I receive confirmation after making a reservation?

  Yes, you will receive a confirmation email from the supplier, including pick-up times if applicable.

• How do I make reservations for required attractions

  Log into your pass panel, select the attraction, and fill out the reservation form. Confirmation will be emailed within 24 hours.

Cancellation & Refund & Amendment

• Can I get a refund if I can’t travel to Belgrade?

  The pass can be canceled within 2 years of purchase. It only activates with first use or reservation.

• Can I get a partial refund if I don’t use the pass fully?

  Refunds are available if the total gate price of the attractions you visited is less than what you paid for the pass. Reserved attractions must be canceled at least 24 hours in advance to avoid being counted as used.

• Can I transfer my pass to someone else?

  Yes, contact customer support to change the pass ownership details.

Buying Online

• What payment methods are accepted?

  We accept Visa, Mastercard and Pay.

• Is it safe to buy the Belgrade E-Pass online?

  belgradeepass.com is secure, and your payment information is not stored after the transaction.

• How will I receive my pass after purchasing it online?

  Your pass will be emailed instantly, including the QR code, guidebook, metro map, and access links.

Digital Pass

• I lost my confirmation email. How can I access to my pass account?

  Please contact with our customer support team. We will send your confirmation email to your email adress again.

• Is showing my confirmation email enough to enter attractions?

  You can use the access link in the confirmation email to enter attractions. Some require reservations made via the pass panel.

• Do I need to print my pass?

  Printing is not necessary. You can use the digital pass from your customer page, or take a screenshot if you’ll be without internet access.

Transportation

• Which transportation options are included with the Belgrade E-Pass

  The pass includes various transportation options for specific attractions, but not general public transportation. We provide a private airport transfer service as a discounted for pass holders.